Is there a delivery charge?
No, delivery is free. However, there is a minimum order amount for delivery when ordering either a standard or bespoke boxes.
Currently, all online orders have a minimum spend of £15. This is on fresh produce only, any wholefoods will have to be added after this amount.
What time do you deliver? Do I need to be at home?
We deliver between 7am and 6pm on your delivery day.
You don’t need to be at home. Deliveries are made by our dedicated delivery driver who works on a ‘round’ basis on a set day to maximise efficiency and reduce food miles. However, if you have a regular order you’ll notice that delivery is often at a similar time each week – traffic and weather permitting!
How do I place my first order?
If you are ordering for the first time, we would strongly recommend selecting the 'bank transfer' method of payment at the checkout. This is because we take payments manually to ensure that we can deliver to everybody who sends us payment - otherwise if you are outside of our delivery area then there would be a 3-5 day wait for a refund. Once you have a confirmed delivery date with us then you can use online payment safe in the knowledge that you will be able to receive your order. If you have any questions about ordering for the first time then please get in touch with us.
Where will you leave my box if I’m not in?
Let us know where you would like your delivery driver to leave your box through the website when you order. Alternatively let us know via email. We are used to all sorts of requests! This could be anything from leaving your box with a neighbour, in a shed or garage, to tucking it under a hedge, behind a dustbin or under upturned recycling boxes. We’ll also deliver to your work place if this is more convenient. If you’re an existing customer please contact us, or if you are a new customer enter your work address details when you place your order for the first time.
Please read the Terms & Conditions before you ask us to leave your box outside.
Why don’t you deliver to all areas?
Although we are growing, we don’t cover the whole country. We do know other like-minded organic produce delivery businesses in areas that we don’t deliver to. Contact us if you're finding it difficult to locate a suitable supplier and if we don’t deliver in your area yet, please register your interest with us and we will let you know when we start deliveries locally to you. Some customers who live outside of our delivery areas have boxes delivered to their work address or to friends or family.